Help

Support

Answers to common questions, and a real person when you need one.

Email us

A real person answers, usually within one business day. Tell us your iPhone model and what you were doing when it went wrong.

Email support

Common questions

How do I cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → Proofinly → Cancel. No call, no form. You keep access until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

I got a new phone. Where are my photos?

Install Proofinly and sign in with the same Apple or Google account. Your jobs come back at once, and your photos download while the app is open; the line under “Jobs” shows progress. Full-size originals download when you open a photo or add it to a report.

My photos say they’re waiting to upload.

Photos are saved on your phone first, so nothing is lost while they wait. They upload when you have a connection. If “Wi-Fi only” is on in Proofinly’s Settings, full-size originals wait for Wi-Fi.

A photo went to the wrong job.

Open the photo and tap Move to pick the right job. Before taking more photos, tap the job button on the camera screen to choose the job yourself.

How do I stop a report link from working?

Open the job, find the report under Reports, and turn the link off. It stops working straight away.

How do I delete my account?

In the app: Jobs → Settings → Delete account. This removes your account, jobs, photos and reports from our servers and the phone. If you subscribe, cancel in iPhone Settings too, because Apple bills separately. See the Privacy Policy for details.